To whom it may concern
I applied for my Visa and although it has been approved have not received it. I was suppose to have received it today 2/9/2017 around 8AM Vietnamese time. I have checked my email twice but so far have not received my Visa. Can you pls check?
We would like to inform that, we have sent the approval letter for you already on 8/Jan/2017. And we have re-sent it to you again through the email firstname.lastname@example.org. Please check your mail inbox, spam or trash to make sure that you have received it.